{"meta":{"id":"https:\/\/api.iclient.ifeng.com\/ipadtestdoc?aid=ucms_7zcRabD01ZE","type":"doc","o":"1","documentId":"ucms_7zcRabD01ZE"},"body":{"newStatus":"1","documentId":"ucms_7zcRabD01ZE","staticId":"ucms_7zcRabD01ZE","title":"惠州建行:服务走出去","shareTitle":"惠州建行:服务走出去","thumbnail":"http:\/\/d.ifengimg.com\/w150_h106_q100\/img1.ugc.ifeng.com\/newugc\/20200909\/11\/wemedia\/86a8c5ce5f9a922b533ab23716b600200d9da39d_size25_w450_h300.jpeg","source":"","author":"","editorcode":"weMedia","editTime":"2020-09-09 11:28:44","updateTime":"2020\/09\/09 11:28:44","wapurl":"http:\/\/\/\/feng.ifeng.com\/c\/7zcRabD01ZE","introduction":"","wwwurl":"http:\/\/\/\/feng.ifeng.com\/c\/7zcRabD01ZE","commentsUrl":"ucms_7zcRabD01ZE","commentCount":0,"text":"
惠州建行始终坚持“为客户提供优质服务”的宗旨,在大力发展各项业务的同时,坚守“以客户为中心是立行之本”的理念,不断拓宽服务范畴,延伸服务链条,优化服务质量。今年以来,我行员工多次开展上门服务,解决客户燃眉之急。<\/p>
建行博罗支行营业部地处博罗县城中心位置,作为博罗建行在当地综合性最强的网点,经常会遇到年迈老人行动不便、卧床不起、突发急病等特殊客户群体,需要取款治病但本人及家人都不知道银行卡或社保卡密码或遗失。代办重置银行卡\/社保卡密码、代办挂失补办银行卡\/社保卡、代领社保卡等情况时有发生。鉴于这些特殊情况,建行惠州博罗支行营在不违反行内各项业务规章制度的前提下,开通绿色通道特事特办,认真核实客户真实情况、严把风险关键点的同时,安排双人上门服务,扎扎实实的为客户解决好每一个问题。<\/p>
2020年9月2日,惠州博罗支行工作人员应客户需求,两名女员工不畏路途遥远和炎炎酷暑,驱车上百公里折返麻陂、柏塘、廖洞三个地方的小村庄,分别为三位特殊客户提供见证服务:王奶奶修改存折户名、挂失陈奶奶社保卡、张奶奶领取挂失补办的社保卡。当天顺利完成三位客户的核实工作后,并于第二天上午安排专窗为客户办理这三笔特殊业务,得到客户的高度认可和赞许。<\/p>
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